Business of Healthcare Podcast

Episode 122: Medical-Legal Partnerships

Dr. Quinton Nottingham with Virginia Tech University joins host Dan Karnuta for a discussion about medical-legal partnerships. Their discussion explores what MLPs are, their operational frameworks and the ways these patient-centered partnerships can address social determinants of health to improve health outcomes.

Episode 121: Physicians with Business Acumen

Dr. Britt Berrett returns to discuss the critical importance of physicians having business acumen in an increasingly complex healthcare industry.

Episode 120: The Challenges in Transitioning to Value-Based Pricing in Healthcare

Dr. Rita Numerof, who appeared as a guest on Episode 27 of The Business of Healthcare Podcast, returns to discuss with host Dan Karnuta why it remains so difficult for value-based pricing to catch on in the healthcare industry.

Episode 119: Examining the Change Healthcare Cyberattack

In this episode, host Dan Karnuta welcomes Nick Hut, senior editor at the Healthcare Financial Management Association. They do a deep dive into the Change Healthcare cyberattack: what happened, who was affected, temporary and long-term fixes, the impact on stakeholders — including patients — and what lessons were learned from a disaster that affected one third of Americans.

Episode 118: Non-Clinical Careers for Physicians

In this episode, Dr. Bob Kaiser welcomes Dr. John R. Mehall back to the show for a discussion about what the former cardiac surgeon and current entrepreneur has been doing since his last appearance on The Business of Healthcare Podcast’s Episode 43 in August 2019. They also discuss non-clinical career options for physicians, including advice on how to do the self-reflection necessary to make a successful transition, and the physician shortage that exists in the U.S. Mehall is president of Innovative ECMO Concepts, a company that provides training and expertise related to extracorporeal membrane oxygenation (ECMO), a cardiac and respiratory life-support system. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.

Episode 117: A Look Into the American College of Healthcare Executives

In this episode, host Dr. Bob Kaiser welcomes Aaron Bujnowski, FACHE, president of the North Texas Chapter of the American College of Healthcare Executives (ACHE). They take a deep dive into the workings of ACHE, a 48,000-member organization dedicated to advancing leaders and the field of healthcare leadership excellence.

Episode 116: Artificial Intelligence in Healthcare

In this episode, host Dr. Bob Kaiser welcomes Mohamad Elwazer, founder and CEO of linedanceAI, to discuss artificial intelligence and how it can best be implemented in healthcare.

Episode 115: Transforming the Nursing Profession

Nurse entrepreneur and change leader Rebecca Love joins host Dr. Bob Kaiser to discuss the challenges faced in the nursing profession and how to use innovation strategies to transform it. They also discuss the role of the Commission for Nurse Reimbursement, an organization Love started that works to address staffing shortages in the profession and changing how Medicare reimburses health care systems to better reflect the work that nurses do.

Feb. 27, 2024

Episode 114: Benjamin Fee on Hospital Pricing Transparency

Benjamin Fee, a health law attorney with Hall, Render, Killian, Heath & Lyman, P.C., joins host Dr. Bob Kaiser for a discussion about hospital pricing transparency. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.

Episode 113: Creating Pockets of Excellence in the Healthcare Industry

Eric Bricker M.D., who appeared on episode 49 of The Business of healthcare Podcast, returns to discuss with host Dr. Bob Kaiser various topics, including realigning healthcare incentives, integrated health plans, the concept of a klugeocracy — an assortment of ill-suited patches and quick fixes — whether healthcare is a business, and the creation of pockets of excellence in the industry. Bricker is the chief medical officer of AHealthcareZ.com, which offers 400+ educational videos related to healthcare finance. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.

Nov. 27, 2023

Episode 112: Consumerizing Healthcare — The CRM Revolution

In this episode, Amit Khanna, senior vice president and general manager of Salesforce’s Health & Life Sciences division, and host Dr. Bob Kaiser delve into the fascinating transformation happening within the healthcare industry, driven by the integration of Customer Relationship Management (CRM) systems. The episode explores how CRM technology, originally designed for business-client interactions, is being leveraged to “consumerize” the healthcare system, ultimately benefiting both patients and healthcare providers.

Sep 27, 2023

Episode 111: Cybersecurity in Healthcare

In this episode, cybersecurity expert Joshua Spencer joins host Bob Kaiser for a look into the challenges and opportunities related to maintaining information security in the healthcare ecosystem. Spencer is founder and CIO of FortaTech Security after having served as CTO of UT Southwestern Medical Center for more than 12 years.

Aug 29, 2023

Episode 110: Transforming ‘Sick Care’ to Healthcare with Wearable Technologies

Amy McDonough, managing director and general manager of Fitbit Health Solutions at Google, joins host Dr. Bob Kaiser for a discussion about how wearable technologies are helping transform the “sick care” industry into a true healthcare industry.

Links:

• Published Research
• 3rd Party Studies
• Fitbit User Analysis
• AFib & the Fitbit Heart Study

Jun 28, 2023

Episode 109: The Nurse’s Essential Place in the Healthcare Ecosystem

In the episode, Dr. Amy King, executive director of West Coast University -Texas in Richardson, joins host Dr. Bob Kaiser for a discussion about the nurse’s critical place in the healthcare ecosystem.

May 16, 2023

Episode 108: Sustainable Healthcare

Jonathan K. Henderson, business services division chair and corporate & transactional chair at Polsinelli, an AM Law 100 law firm, joins host Dr. Bob Kaiser for a look into sustainability as it relates to the healthcare industry. Their conversation focuses on Henderson’s white paper, “Health Care ‘Prime’: Patient-Centered Sustainable Health Care.”

Apr 25, 2023

Episode 107: Modernizing and Scaling Healthcare Education

In this episode, host Dr. Bob Kaiser speaks with Shiv Gaglani, co-founder and CEO of Osmosis.org. They discuss why Gaglani and his co-founder Ryan Haynes paused their medical-school studies to tackle the building of a modern healthcare education platform and how Osmosis grew it into a user base of more than 3 million students. The episode was recorded on Rare Diseases Day. They discuss the initiative that the company launched to raise awareness of rare diseases through its Year of the Zebra newsletter.

Mar 28, 2023

Episode 106: Digital-First Healthcare with Dr. Ali Parsa

In this episode, host Dr. Bob Kaiser welcomes Dr. Ali Parsa, founder and CEO of Babylon Health, a digital-first healthcare company that uses artificial intelligence to monitor its patients. They discuss how AI and a digital-first approach can help disrupt the industry and turn it from its current fee-for-service model into value-based health care.

Jan 27, 2023

Episode 105: Improving the Quality of Life for Persons with Physical Disabilities

In the episode, host Dr. Bob Kaiser has a conversation with Chanda Hinton, founder and executive director of the Chanda Plan Foundation and the Chanda Center for Health. After a spinal cord injury left Hinton paralyzed at age 9, she encountered a healthcare system that was ill-equipped to care for persons with long-term physical disabilities. She founded her organizations to deliver integrative therapy, primary care and other complementary services and resources to improve health outcomes and reduce healthcare costs for persons with physical disabilities. The organization also offers educational resources and advocates legislatively to change laws to remove barriers to care.

Nov 22, 2022

Episode 104: A Look at a Healthcare Innovation Hub

In this episode, Dr. Hubert Zajicek joins host, Dr. Bob Kaiser, to discuss innovation and entrepreneurship as they relate to healthcare. Zajicek is a physician, CEO, founder, and partner of Health Wildcatters, a Dallas-based healthcare accelerator.

Oct 28, 2022

Episode 103: Integrity-Driven Entrepreneurship

In this episode, host Dr. Bob Kaiser welcomes an alumna of The University of Texas at Dallas and the Naveen Jindal School of Management to the podcast. Dr. Sara Mahmood, BS’11, MS’16, is the founder and owner of brush365, a dental practice that has four locations throughout the Dallas-Fort Worth Metroplex. The Dallas Business Journal listed Mahmood among its 40 Under 40 2022 honorees. She and Kaiser discuss this accolade and why integrity is at the core of the company’s mission.

Sep 28, 2022

Episode 102: Machines That Help Humans Understand Humans

In this episode, Amy Brown, founder and CEO of Indianapolis-based Authenticx, joins fellow Hoosier and show host Dr. Bob Kaiser for a look into how the machine learning tools her company offers can help healthcare leaders process customer feedback at scale — phone calls can number in the millions — and break them down to provide direction for improving the customer experience.

Aug 29, 2022

Episode 101: The Hospital-at-Home Healthcare Delivery Pathway

In this episode, guest Tina Burbine, vice president for care innovation & enterprise analytics at HealthLink Advisors and host of Let’s Talk Data! podcast, joins host Dr. Bob Kaiser for a discussion about the Hospital-at-Home healthcare delivery pathway which allows some patients to receive acute-level care in their homes rather than in a hospital.

Jul 26, 2022

Episode 100: Overcoming the Healthcare Klugeocracy

In this special 100th episode of The Business of Healthcare Podcast, Dr. John McCracken joins host Dr. Bob Kaiser to discuss the most significant healthcare changes over the past quarter-century, including healthcare inflation and physician burnout, which McCracken calls moral injury. The root cause of these problems, McCracken says, is kludgeocracy, a government built and run on quick fixes.

Jun 29, 2022

Episode 99: Health Epidemics Related to the COVID-19 Pandemic

In this episode, Dr. Tim Church, chief medical officer of Wondr Health, a digital weight management program, joins host Dr. Bob Kaiser for a discussion about how to solve twin health epidemics related to the COVID-19 pandemic. Specifically, they discuss related metabolic and mental-health pandemics in which people are eating more, exercising and sleeping less because of worry and stress related to life’s uncertainties during these times.

May 27, 2022

Episode 98: Consolidation in the Healthcare Marketplace

In this episode, Dr. James (Jim) Walton, president and CEO of Genesis Physicians Group, joins host Dr. Bob Kaiser for a wide-ranging discussion about consolidation in the healthcare marketplace. Walton also offers his views about how value-based care is impacting population health. Walton is also a lecturer in the Naveen Jindal School of Management’s Healthcare Leadership and Management programs.

Apr 25, 2022

Episode 97: The Business of Dentistry

Dr. A.J. Aceirno, a practicing dentist and CEO of Decision One Dental Partners, joins host Dr. Bob Kaiser for an overview of the dental industry, how it differs today from previous decades and what improvements can be made to optimize both the patient experience and business success.

Mar 31, 2022

Episode 96: A look into the Medical Waste Industry

Jim Anderson, vice-president of product management and innovation at Stericycle, joins host Dr. Bob Kaiser for a look at the medical waste industry — its market dynamics, regulatory aspects, technology, supply-chain issues, education, safety, training and guidelines involved, the impact of the pandemic on the industry and more.

Feb 25, 2022

Episode 95: How a Surgery Concierge Can Help Healthcare Consumers Make Better Decisions

In this episode, Sanjay Prasad, MD FACS, joins host Dr. Bob Kaiser to discuss how companies like SurgiQuality, which Prasad helms as CEO — are helping healthcare patients become better consumers by helping them connect with the beast surgeons not only in terms of cost but also quality. They also discuss Prasad’s new book, Resetting Healthcare Post-COVID-19 Pandemic, the Patient Handbook.

Jan 28, 2022

Episode 94: A Look into a Nonprofit That Advocates for Employer Healthcare Interests

In this episode, host Dr. Bob. Kaiser speaks with Ellen Kelsay, president and CEO of Business Group on Health, a Washington, D.C.-based nonprofit organization that advocates for employer healthcare interests, including those of some of the largest companies in the world.

Dec 21, 2021

Episode 93: Understanding Cash-Based Physical Therapy Businesses

This episode delves into the concept of a cash-based physical therapy business and provides a brief overview of what physical therapy is. Host Dr. Bob Kaiser speaks with Dr. Aaron LeBauer, owner of LeBauer Physical Therapy, LLC, author of The CashPT® Blueprint, and host of ‎The CashPT Lunch Hour Podcast. LeBauer is on a mission to save 100 million people from unnecessary surgery by teaching other physical therapists to market directly to consumers and bypass the influence of insurance companies in the treatment process.

Nov 30, 2021

Episode 92: Polarity Intelligence — a Useful Skill for Healthcare Leaders

In this episode, host Dr. Bob Kaiser and guests Tracy Christopherson and Michelle Troseth discuss the concept of Polarity Intelligence and how it can help healthcare leaders establish balance in their lives. Christopherson and Troseth are co-founders of Missing Logic LLC and co-hosts of the Healthcare’s Missing Logic Podcast.

Oct 25, 2021

Episode 91: The Role of Rural Hospitals in the U.S. Healthcare System

Jon Doolittle, MS’21, joins host Dr. Bob Kaiser for a look into the role rural hospitals play in the U.S. healthcare system. Doolittle is president of Mosaic Medical Center in Albany, Missouri, a town with a population of less than than 2,000.

Episode 90: A Look Into the Complex Pharmaceutical Supply Chain

Justin Fengler, senior vice president corporate strategy and business operations at GoodRx, joins host Dr. Bob Kaiser for a look into the complex and confusing prescription-drug supply chain.

Aug 24, 2021

Episode 89: Fixing the Broken Essential Medicines Supply Chain

icines Supply Chain

In this episode, host Dr. Bob Kaiser chats with guest Dr. Eric Edwards, CEO, president and co-founder of Phlow Corporation. They discuss the problem of a broken essential medicines supply chain in the U.S. and solutions for fixing it.

Jul 29, 2021

Episode 88: Making the Leap from Fee-Based to Value-Based Care

In this episode, Dr. Matt Lambert, chief medical officer at Curation Health, joins host Dr. Bob Kaiser for a discussion about the history of fee-based care and what the healthcare industry needs to do to make the leap to value-based care.

Jul 23, 2021

Episode 87: A Proven Roadmap to Accelerating Disease Research and Treatment Discovery

Dr. David Fajgenbaum joins host Dr. Bob Kaiser for a discussion about innovative solutions for accelerating disease research and discovering treatments for those diseases. Fajgenbaum, an immunologist and an assistant professor at the Perelman School of Medicine at the University of Pennsylvania, co-founded the Castleman Disease Collaborative Network while urgently searching for a cure to a disease from which he was dying. They also discuss Fajgenbaum’s memoir, Chasing My Cure: A Doctor’s Race to Turn Hope Into Action (New York: Ballentine Books, 2019).

Jun 28, 2021

Episode 86: How Employers Can Get a Return on Their Investment in Employee Healthcare Benefits

In this episode, host Dr. Bob Kaiser and Lorna Borenstein, CEO/founder of Grokker, discuss how employers can get a return on their investment in healthcare benefits by providing their employees with wellness programs. They also discuss her book, It’s Personal: The Business Case for Caring.

Jun 22, 2021

Episode 85: Using Machine Learning to Gain Insight Into Medical Symptoms

In this episode, host Dr. Bob Kaiser chats with Dr. Andrew Le, founder and CEO of Buoy Health. Le explains why and how he and his team use machine learning to create a web-based tool that helps site visitors gain clinical insight into their symptoms and points them toward various treatment options.

May 18, 2021

Episode 84: An Introduction to Healthcare-Related Artificial Intelligence, Machine Learning and Data Analytics

This episode of The Business of Healthcare Podcast kicks off a series of discussions related to artificial intelligence, machine learning and data analytics. Host Dr. Bob Kaiser speaks with Dr. Ashwin Prakash, chief data scientist at Post Acute Analytics, a North Texas-based company that uses real-time data to monitor the progress of patients who have been released from acute-care facilities. They discuss the basics of AI, machine learning and data analytics and explain how these technologies can be used within a healthcare context to drive innovation, reduce costs and improve health outcomes. Prakash earned a Global Leadership Executive MBA from The University of Texas at Dallas Naveen Jindal School of Management in 2020.

Apr 28, 2021

Episode 83: Better Health through Data-Driven Navigation Tools

In this episode, host Dr. Bob Kaiser welcomes Dr. Dena Bravata, chief medical officer of Castlight Health, a health navigation platform, for a discussion about how data-driven comparison tools can reduce costs and improve outcomes for patients.

White Paper: Castlight’s Approach to Quality: Curate, Customize, Communicate

Apr 20, 2021

Episode 82: Technology As Positive Healthcare Disruptor

Dr. Esteban López, the market lead at Google Cloud’s Healthcare and Life Sciences for the Americas division, joins host Dr. Bob Kaiser for a discussion about how technology is disrupting the healthcare industry for the better. Lopez, a 2007 graduate of the Alliance for Physician Leadership Executive MBA program at the Naveen Jindal School of Management at The University of Texas at Dallas, also discussed how to solve healthcare disparities caused by systemic racism.

Mar 25, 2021

Episode 81: Healthcare 2.0: A Case Study

Dr. Bob Kaiser visits with Dr. Scott Shreeve, founder, CEO and board member of Crossover Health. Shreeve, an emergency medicine physician, explains how he found a way to scale his vision for a new primary-care model that utilizes technology — an approach often dubbed healthcare 2.0 — to improve access for patients and enhances their quality of life. The company Shreeve founded now counts Apple, Amazon, Comcast, Facebook LinkedIn and other large employers among his customers.

Mar 12, 2021

Episode 80: What is Population Health?

Dr. Naveen Raja, a board-certified rheumatologist and director of population health at UCLA Health, joins host Dr. Bob Kaiser for a discussion about population health: what it means, what the implications are for its use in the transition from fee-based to value-based care and how healthcare practitioners’ roles are balanced against patients’ role in its implementation.

Feb 24, 2021

Episode 79: An Overview of Health Savings Accounts

In this episode, host Dr. Bob Kaiser speaks with J. Kevin A. McKechnie, executive director, Health Savings Account Council at the American Bankers Association. They discuss what HSAs are and how they can help consumers with qualifying high-deductible health plans better manage their medical expenses.

Jan 29, 2021

Episode 78: What Mission-Driven Valued-Based Care Looks Like

Dr. Gordon Chen, chief medical officer at ChenMed, joins host Dr. Bob Kaiser for a discussion about how a company turns fee-based care on its head by delivering mission-driven, value-based care to its patients.

Jan 13, 2021

Episode 77: 5G Networks in Healthcare

Martyn Crew joins host Dr. Bob Kaiser for a discussion about 5G — the latest technology standard for broadband cellular networks — and its implication for the healthcare industry. Crew is director of solutions marketing for Gigamon, a Silicon Valley-based technology vendor that counts healthcare providers among its clients.

Dec 23, 2020

Episode 76: Healthcare from the Millennial Perspective

In this episode, host Dr. Bob Kaiser has a conversation with Erin Burns Freeman, vice president with Ackermann Marketing & PR, a firm that specializes in consumer research related to millennial preferences that shape the patient experience in healthcare. Freeman explains how millennials behave more as consumers than as patients in making healthcare choices and what providers must do to adjust to these preferences.

How Millennials are Changing the What, When & Where of Healthcare (PDF)

Dec 10, 2020

Episode 75: The Johnny Appleseed of Healthcare Fixes

Dave Chase, creator and co-founder of Health Rosetta, joins host Dr. Bob Kaiser to discuss what has happened since his last appearance on The Business of Healthcare Podcast. Chase provides a refresher on the Health Rosetta, a blueprint for massively replicating fixes he says exist for the healthcare industry but have met with resistance from those who want to maintain the status quo. Chase also explains the organization’s new initiative, the Health Rosetta Employer Program, and discusses his new book, Relocalizing Health: The Future of Health Care is Local, Open and Independent (Seattle: Health Rosetta Media, 2020).

Nov 24, 2020

Episode 74: Modernizing Clinical Trials

UT Dallas alumnus Vrunjal (Veer) Mehta, BS’01 Computer Science, MS’03 Software Engineering, joins host Dr. Bob Kaiser for a discussion about how the company he founded — Halo Health Systems — is helping to modernize the clinical trial industry. The company’s technological focus reduces patient burden and helps clinicians use workflow automation, thus accelerating the drug-development process.

Nov 16, 2020

Episode 73: Transforming the Patient Experience in the Digital Realm

Host Dr. Bob Kaiser is joined by Jonathon Hensley, author, speaker, co-founder and CEO of Emerge Interactive, a Portland, Oregon-based digital product agency focused on the healthcare industry. They discuss how leadership can transform the healthcare industry in the digital space by focusing on the patient experience.

Oct 28, 2020

Episode 72: New Approaches to Kidney Care

Misha Palecek, chief development officer at DaVita Kidney Care, joins host Dr. Bob Kaiser to discuss the transition from fee-based to value-based healthcare through the lens of kidney disease. DaVita is a company that provides kidney care and dialysis services both in the U.S. and internationally.

Oct 8, 2020

Episode 71: An Inside Look at an Organ Procurement Organization

Patti Niles, president and CEO of Dallas-based Southwest Transplant Alliance, joins host Dr. Bob Kaiser for a look into how organ procurement organizations operate.

Links discussed:

• Donate Life Texas: https://www.donatelifetexas.org/
• The Joint Commission: https://www.jointcommission.org/

Sep 25, 2020

Episode 70: Fee-For-Service — The Accidental Healthcare System

 Dr. Brad Spellberg, chief medical officer at LAC+USC Medical Center and medical director of biosciences for Los Angeles County, joins host Dr. Bob Kaiser for a discussion about Spellberg’s new book, Broken, Bankrupt, and Dying: How to Solve the Great American Healthcare Rip-off. They discuss how U.S. healthcare evolved into a fee-for-service system and how to change it for the better.

Sep 22, 2020

Episode 69: Agile in Healthcare

Arti Pullins, CEO of Pundit Consultantz, a healthcare innovation and creative services design consultancy, joins host Dr. Bob Kaiser to discuss how the healthcare industry can use Agile iterative principles commonly found in software development to become more nimble so that they can more quickly improve their quality of patient care one step at a time.

Aug 26, 2020

Episode 68: Contact Tracing and Other Pandemic Data

Dr. Jonathan Teich, chief medical information officer at Boston-based InterSystems, joins host Dr. Bob Kaiser for a discussion about data related to the COVID-19 pandemic. They discuss how contact tracing and syndromic surveillance can help ameliorate the effects of the pandemic and ultimately help control it. They also discuss how streamlining the sharing of electronic health records will help improve industry efficiencies and health outcomes.

Aug 6, 2020

Episode 67: Brain Health

In this episode, host Dr. Bob Kaiser discusses brain health with Dr. Sandra Bond Chapman, founder and chief director of the Center for BrainHealth at The University of Texas at Dallas and co-founder of The BrainHealth Project. They discuss the center’s signature program, the BrainHealth® Index, as well as the healthcare industry’s imperative to transition from looking at the brain as a problem that needs fixing to looking  at it as a solution that can help answer all other human problems.

Jul 20, 2020

Episode 66: Can Medical Debt be Abolished?

Craig Antico, co-founder and COO of RIP Medical Debt, joins host Dr. Bob Kaiser for a discussion about medical debt — its root causes, what his nonprofit does to help people who are burdened with it and solutions for fixing the problems that cause it.

Links Discussed in Episode:

• RIP Medical Debt’s End-of-Year Report
• End Medical Debt Book

Jun 25, 2020

Episode 65: Smart Telemedicine

Host Dr. Bob Kaiser speaks with telemedicine pioneer Dr. Dan Carlin, founder and CEO of WorldClinic, for a discussion about how virtual healthcare delivery has evolved and what the future holds for it in the age of COVID-19 and smart technology.

Links Discussed in Episode:

• McKinsey Telehealth Report
• Dan Carlin “Profiles in Success” Biography

Jun 19, 2020

Episode 64: Dr. Vivian Lee Discusses Her New Book The Long Fix

Vivian S. Lee, MD, PhD, MBA, joins host Dr. Bob Kaiser for a discussion about her new book, The Long Fix, out May 26. Lee, a magnetic resonance imaging radiologist, is president of Health Platforms at Verily Life Sciences, an Alphabet company. Discussion topics include moving the healthcare paradigm from paying for action, also known as fee-based care, to paying for results, also known as value-based care, and how the patient can play a role as co-producer.

May 28, 2020

Episode 63: Transformational Leadership for Physicians

Dr. Christopher Hutson, EMBA’20, a graduate of the Alliance for Physician Leadership’s Healthcare Management Executive MBA program at the Naveen Jindal School of Management, joins host Dr. Bob Kaiser for a discussion about why he decided to return to school after successful careers as a military officer in the United States Army and a clinical anesthesiologist. They also discuss why transformation leadership skills for physicians are more important now than ever.

May 13, 2020

Episode 62: Taking the Helm of a Major Pediatric Healthcare Organization

In this episode, Dr. Thomas Shanley, president and CEO of Ann & Robert H. Lurie Children’s Hospital of Chicago, speaks with host Dr. Bob Kaiser about taking the organization’s helm in December 2019. Other topics include Lurie’s vision and strategy going forward, its philanthropic efforts and how the hospital is able to maintain high standards across a wide range of pediatric specialties.

Apr 28, 2020

Episode 61: The Impact of COVID-19 on Healthcare Revenue Cycles

Daniel Karnuta, a senior lecturer in the Organizations, Strategy and International Management Area at the Naveen Jindal School of Management, joins host Dr. Bob Kaiser and co-host Dr. Britt Berrett to discuss how hospitals and other healthcare organizations are adjusting to the negative impacts related to their revenue cycles during the shutdowns necessitated by the COVID-19 pandemic.

Apr 22, 2020

Episode 60: Telemedicine during the COVID-19 Pandemic

Dr. Pardeep Shori, MS’19, Dr. Pardeep Shori, a family medicine physician who serves as a medical director in post-acute care management at a post-acute care management company, and regional physician consultant for a national retail pharmacy chain, joins host Dr. Bob Kaiser for an in-depth look at how telemedicine is being used during the COVID-19 pandemic and what implications its current use may hold for the future.

Resources mentioned in this episode:

• American Telemedicine Association
• Alliance for Connected Care
• Center of Telehealth and e-Health Law
• Center for Medicare and Medicaid Services

Apr 15, 2020

Episode 59: Hospitals Are Community Pillars During Pandemic

Dan Springer, CEO of Lea Regional Medical Center (part of Community Health Systems) in Hobbs, New Mexico, joins Drs. Bob Kaiser and Britt Berrett in this special, supplemental episode. They discuss what LRMC and other hospitals have been doing to prepare for the COVID-19 pandemic, the lessons they have learned during the crisis and what their leaders will be doing differently after it is over.

Apr 7, 2020

Episode 58: Forget Business as Usual — a Hospital Adapts to COVID-19

In this special supplemental episode, Matthew Troup, president and CEO of Conway (Arkansas) Regional Health System joins host Dr. Bob Kaiser and co-host . They discuss how CRHS has prepared for special emergencies, what he and his staff are learning day by day as they adapt to the COVID-19 pandemic and how these hard-earned lessons will benefit the hospital’s future.

Apr 1, 2020

Episode 57: Podcast Pivots to the Pandemic

In this special, supplemental episode, host Dr. Bob Kaiser brings back former host Dr. Britt Berrett, director of the Center for Healthcare Leadership and Management at the Naveen Jindal School of Management at UT Dallas to discuss immediate plans for The Business of Healthcare Podcast. Berrett will be joining Kaiser as co-host. In future episodes, they will bring on guests to discuss how the healthcare industry is adapting to the COVID-19 pandemic.

Mar 27, 2020

Episode 56: An Interview with Dr. Pat Basu, CEO of Cancer Treatment Centers of America

Pat A. Basu, MD, MBA, a board-certified radiologist and president and CEO of Cancer Treatment Centers of America, joins host Dr. Bob Kaiser. They discuss, among other things, CTCA’s “Mother Standard” of care, the importance of interdisciplinary education and training in tackling complex healthcare problems, virtual health, how to simplify the healthcare industry, and maintaining high clinical standard while elevating standards related to the patient experience.

Mar 18, 2020

Episode 55: Artificial Intelligence for Healthcare

Dr. Phillip Alvelda, CEO of Brainworks, joins host Dr. Bob Kaiser for a discussion about artificial intelligence and how the healthcare industry can use it to improve patient outcomes.

Mar 12, 2020

Episode 54: How Will Gene Therapy and Editing Affect the Healthcare Industry?

Benjamin Isgur, who leads the PwC. Health Research Institute, joins host Dr. Bob Kaiser to discuss the forces that will most powerfully affect the healthcare industry in 2020 and beyond, including truly disruptive medical treatments such as gene and cell therapies and genome editing.

Links:

• Top health industry issues of 2020: Will digital start to show an ROI? (PDF)
• Beyond the hype: Gene therapies require advanced capabilities to succeed after approval (PDF)

Feb 25, 2020

Episode 53: The Promise of Health Hubs

Dr. Pardeep Shori, MS’19, a family medicine physician who serves as a medical director in post-acute care management at a post-acute care management company, and regional physician consultant for a national retail pharmacy chain, visits with Dr. Bob Kaiser to discuss how the expansion of CVS HealthHUBS — store-based health services and wellness products for everyday care and chronic conditions — is transforming the healthcare landscape for consumers.

Feb 5, 2020

Episode 52: Health as the North Star, with Don Taylor

Don Taylor joins Dr. Bob Kaiser for a discussion about how the healthcare industry could better serve society if it focused more on health rather than business outcomes. A retired U.S. Air Force colonel who led a trauma hospital in Iraq in 2006, Taylor coaches, consults, teaches and speaks on leadership, healthcare policy and emerging healthcare industry disruptors. A former hospital CEO and COO, he has nearly 40 years of operational and leadership experience in the healthcare and engineering industries.

Jan 17, 2020

Episode 51: Digital Transformation in Healthcare — What to Expect in 2020 and Beyond

Don Woodlock, vice president at InterSystems and head of its HealthShare business unit, joins host Dr. Bob Kaiser for a look at the healthcare industry’s current state of digital transformation and what to expect in 2020 and beyond.

Relevant links: If Air Travel Worked Like Healthcare

Fast Healthcare Interoperability Resources

Dec 18, 2019

Episode 50: The Tensions in the Current Healthcare Coverage Landscape

The Business of Healthcare Podcast welcomes back Den Bishop, president of Holmes Murphy & Associates, an independent risk management and insurance brokerage firm. Bishop first appeared on the show in 2018 to discuss health insurance costs. In this episode, Bishop and host Dr. Bob Kaiser discuss the tensions found within the current healthcare coverage landscape against the backdrop of the 2020 presidential election cycle as well as disruptive innovation in the industry. They also discuss the consumer’s role in improving health outcomes.

Dec 4, 2019

Episode 49: Healthcare Reform through a Financial Lens

Physician-turned-entrepreneur Dr. Eric Bricker joins Dr. Bob Kaiser for a discussion about healthcare reform through a financial lens. Bricker is a former internal medicine physician who co-founded Compass Professional Health Services. He sold the company to Blackstone-owned Alight Solutions then started AHealthcareZ, a healthcare finance video journal, to educate employers about the factors affecting their healthcare costs and quality. Bricker also discusses his new book, Healthcare Money Campfire Stories, which addresses in storyteller fashion how money influences healthcare and the practice of medicine.

Nov 22, 2019

Episode 48: Artificial Intelligence and Machine Learning for Healthcare

Anthony Iacovone, CEO of BioSymetrics, joins host Dr. Bob Kaiser for a discussion about what biomedical artificial intelligence and machine learning are and how they can be used to improve outcomes in the areas of drug discovery, clinical diagnostics and value-based care as well as reduce healthcare costs.

Nov 8, 2019

Episode 47: The Various Flavors of Medicare for All

Dr. Paul Convery, a clinical professor of healthcare leadership and management in the Executive Education Area at the Naveen Jindal School of Management joins Dr. Robert Kaiser for a discussion about the various “Medicare for All” bills that have been introduced in the 116th U.S. Congress. Convery also discussed this topic as a panelist at a recent seminar — “Medicare for All: What Does it Really Mean? — presented by the Jindal School’s Center for Healthcare Leadership and Management.

Oct 22, 2019

Episode 46: Digitally Connecting RNs with Healthcare Facilities

In this episode, ConnectRN executives Mike Wood and Idriz Limaj join host Dr. Bob Kaiser remotely from Boston to discuss how they are helping to solve the nursing shortage by streamlining how nurses connect with healthcare facilities to fill open shifts.

Oct 7, 2019

Episode 45: Heroes to Healthcare

Dave Gregorio, founding partner of organizational development company ImPowerQ Associates, joins host Dr. Bob Kaiser to discuss his company’s Heroes to Healthcare Mission. The apprenticeship program helps mid-level enlisted military members who have worked in healthcare fields transition to civilian careers.

Sep 25, 2019

Episode 44: Dr. Marty Makary Discusses His Plan to Fix Healthcare

Bestselling author Dr. Marty Makary, MD chats with Dr. Bob Kaiser about his new book, The Price We Pay: What Broke American Health Care–and How to Fix It.

Sep 10, 2019

Episode 43: Filling Medical Staffing Gaps

Dr. John R. Mehall joins host Dr. Bob Kaiser to discuss healthcare staffing challenges. Mehall is CEO of CV Staffing Solutions. He explains how the company he founded helps solve those challenges by providing personnel to hospitals in medically underserved geographical areas with locum tenens surgeons. Mehall also founded and manages Cardiac and Thoracic Surgery Associates, an independent cardiothoracic surgical group in Colorado.

Aug 23, 2019

Episode 42: The Age of Healthcare Consumerism

Ken Robbins, CEO and founder of Response Mine Health, joins host Dr. Bob Kaiser for a discussion about what customer-focused healthcare looks like in an environment where patients play a much more active role in purchasing and consuming the healthcare services they receive.  They also discuss what healthcare providers can do to make the transition.

Aug 9, 2019

Episode 41: Hemp Farmer Jim Pollock and the Rise of CBD Oil

Hemp farmer Jim Pollock joins host Dr. Bob Kaiser for a discussion about CBD oil and tries to separate the hype from the reality — its history, explosion in popularity, path to legality and what the future holds for this controversial product.

Jul 30, 2019

Episode 40: The Impact of Medical Interpretation on Healthcare

This episode features language-access experts Esther Diaz and Manuel Higginbotham. They join host Dr. Bob Kaiser for a discussion about medical interpretation and translation and its impact on the healthcare industry. Diaz is language-access advocate and co-founder of the Texas Association of Healthcare Interpreters and Translators. Higginbotham is language-access manager for The University of Texas Medical Branch in Galveston and president of TAHIT. They discuss training and certification, legal requirements, staffing issues and other complexities related to providing interpretation and translation services for patients who need access to healthcare services.

Links to websites discussed during the episode and other useful links:

• The 13th Annual TAHIT Educational Symposium (Sept. 13-14, 2019 in Houston)
• American Translators Association (Arlington, Va.)
• Metroplex Interpreters and Translators Association (Dallas-Fort Worth)
• Houston Interpreters and Translators Association
• Austin Area Translators and Interpreters Association (Austin, Tex. Location)
• National Council on Interpreting in Healthcare (Washington)

Jul 11, 2019

Episode 39: How Charities Help Patients Pay for Out-of-Pocket Prescription Costs

Dan Klein, president and CEO of Patient Access Network (PAN) Foundation, joins host Dr. Bob Kaiser to discuss how the charity he helms helps underinsured people pay for out-of-pocket expenses. Prescription medications that can treat life-threatening, chronic and rare diseases are often very costly. Klein discuss how PAN has put together a robust network of patient advocacy groups to link patients with resources and support to help defray those costs.

Jun 27, 2019

Episode 38: Aligning Financial Incentives with Quality Incentives

Andrew Thorby, CEO of Care Continuity, joins host Dr. Bob Kaiser to discuss the challenges the healthcare industry faces as it grapples with aligning financial incentives with quality incentives. They also discuss a LinkedIn article Thorby wrote about the Emergency Medical Treatment and Labor Act (EMTALA).

Jun 11, 2019

Episode 37: Company Offers Fresh Way to Do Healthcare Benefits

Heidi Rasmussen, chief operating officer of freshbenies, joins host Dr. Bob Kaiser to discuss her company’s innovative approaches to healthcare benefits that help consumers save money and become smarter healthcare consumers. Rasmussen, a UT Dallas alumna who earned a bachelor’s degree in business administration from the Naveen Jindal School of Management, co-founded freshbenies with her husband, Reid.

May 24, 2019

Episode 36: Business-Savvy Nurses

Michelle Podlesni, RN, president of the National Nurses in Business Association, joins host Dr. Bob Kaiser for a discussion about how nurses can benefit from learning business skills. They also discuss her book, UnConventional Nurse: Going from Burnout to Bliss! They also touch on ways nurses can acquire business skills, such as attending the NNBA Conference and entering the NNBA Shark Tank Competition.

May 6, 2019

Episode 35: Could the U.S. Government Soon Compel Healthcare Price Transparency?

Dr. John F. McCracken, director of the MS in Healthcare Leadership and Management for Physicians program at the Naveen Jindal School of Management, joins host Dr. Bob Kaiser to discuss a recent public notice by the Department of Health and Human Services that could have wide-reaching effects on pricing transparency in the healthcare industry.

Apr 23, 2019

Episode 34: An Insider’s Advice For Entering the Healthcare Management Field

Dr. Forney Fleming visits the studio for a chat with Dr. Bob Kaiser about the preparation needed to launch a career in healthcare management. Fleming, who had a successful career as an orthopedic surgeon prior to transitioning into academia, is the director of the master’s program in healthcare leadership and management at the Naveen Jindal School of Management at UT Dallas.

Apr 2, 2019

Episode 33: The Role of Primary-Care Physicians in Transition to Value-Based Care

Christopher Crow, an MD and executive MBA graduate of the UT Dallas Naveen Jindal School of Management, joins Host Dr. Bob Kaiser for a discussion about the role that primary-care physicians can play in transitioning healthcare to value-based care. As co-founder and CEO of StratiFi Health and president of Catalyst Health Network, Crow has created a model for optimizing the patient-physician relationship to improve care and reduce costs.

Mar 20, 2019

Episode 32: The Evolution of Telemedicine to Virtual Health

Sajid Ahmed, CEO of WISE Healthcare, joins host Dr. Bob Kaiser for a discussion about why “telemedicine” is now better referred to as “virtual care.” And eventually “virtual care” will become, simply, “care,” Ahmed says, with technological advances such as artificial intelligence and increases in comfort levels among practitioners and patients who use them.

Mar 5, 2019

Episode 31: Massively Replicating Existing Fixes in Healthcare

Dave Chase, creator and co-founder of Health Rosetta, joins host Dr. Bob Kaiser to make a provocative claim: that every big problem in healthcare already has been solved. The existing challenge, Chase says, is how to massively replicate proven solutions to reduce costs, improve quality and satisfy all constituents in the healthcare ecosystem. Chase and Kaiser discuss Healthcare Rosetta’s blueprint in achieving massive changes and the progress Chase and his team have made so far.

Feb 19, 2019

Episode 30: Curtailing the Effects of Social Determinants on Spiraling Healthcare Costs

Dr. Len M. Nichols, an economist, discusses his paper, “Social Determinants as Public Goods: A New Approach To Financing Key Investments iIn Healthy Communities,” with Dr. Bob Kaiser. Nichols is director of the Center for Health Policy Research and Ethics and a professor of health policy at George Mason University. His research delves into how improving social determinants of health — factors such as economics and social conditions — can play a key role in curtailing spiraling healthcare costs.

Feb 4, 2019

Episode 29: How Medicare Bundled Payment Initiatives Can Be Used Successfully In Commercial Healthcare Markets

Dave Terry, CEO of Boston-based Archway Health, joins host Dr. Bob Kaiser, director of the master’s degree program in healthcare leadership and management for professionals at the Naveen Jindal School of Management. They discuss how healthcare payment reforms such as the bundled payment initiatives found in Medicare can fit into the commercial healthcare market to drive down costs while improving patient outcomes. Archway Health recently published a white paper in partnership with the Health Care Transformation Taskforce that explains the 10 elements essential to a bundled payment contract.

Jan 24, 2019

Episode 28: How To Become a More Effective Healthcare Consumer

Dr. Robert Kaiser, director of the master’s degree program in healthcare leadership and management for professionals at the Naveen Jindal School of Management, interviews Leslie D. Michelson, chairman and CEO of Private Health Management. They discuss key points from Michelson’s book, The Patient’s Playbook, in which he outlines how patients can best navigate today’s complex and expensive healthcare system by taking matters into their own hands and becoming more effective healthcare consumers.

Jan 7, 2019

Episode 27: Market-Based Models in Healthcare

Host Dr. Bob Kaiser converses with guest Dr. Rita Numerof, founder and CEO of St. Louis-based Numerof and Associates, about the transition from fee-for-service to market-based models in healthcare. They also discuss healthcare disruptors such as the partnerships between Amazon- JPMorgan Chase-Berkshire Hathaway, CVS-Aetna and Walgreens Humana.

Dec 17, 2018

Episode 26: The “Human Factors” Approach to Redesigning and Improving Healthcare Delivery

In this episode, Dr. C. Adam Probst, Director of Human Factors Clinical Operations for the Baylor Scott & White Health Corporate Office of Patient Safety in Dallas, joins Dr. Bob Kaiser, director of the master’s degree program in healthcare leadership and management for professionals at the Naveen Jindal School of Management to discuss how cognitive engineering is used in in healthcare.

The way people arrive at and use health processes, procedures and results are key components of cognitive engineering, the “human factors” approach, to medicine. Probst and Kaiser discuss how Probst analyzes and acts on human factors to improve the design of healthcare delivery.

Dec 4, 2018

Episode 25: How Cognitive Computing Can Break Down Silos Between Healthcare Providers and Payers

In this episode, host Dr. Bob Kaiser, director of the master’s degree program in healthcare leadership and management for professionals at the Naveen Jindal School of Management chats with Joan Butters, co-founder and CEO of Xsolis, a healthcare technology firm based in Nashville, Tenn.

Inefficiencies in information sharing between healthcare providers and payers are one of the major problems driving high costs in the industry. Butters and Kaiser discuss the roles that high-tech tools such as cognitive computing, artificial intelligence and data analytics can play in breaking down those silos.

Nov 19, 2018

Episode 24: Health Insurance Costs, Part 2

In Part One of this two-part series about spiraling healthcare costs, Dr. Britt Berrett and Den Bishop, president of Holmes Murphy, discussed ways to get a handle on spiraling healthcare costs from the perspective of the healthcare insurance industry. In Part Two, they tackle Medicare and consider the idea of a single-payer-for-all system.

Nov 2, 2018

Episode 23: Health Insurance Costs, Part 1

Dr. Britt Berrett speaks with Den Bishop, president of Holmes Murphy, for a two-part series on spiraling healthcare costs. Bishop leads a Dallas-based consulting firm that connects employers with cost-effective, custom-built health insurance plans. In part one, Berrett and Bishop discuss ways to get a handle on spiraling healthcare costs from the perspective of the healthcare insurance industry.

Oct 23, 2018